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    Caffè Nero

    Norwich

    Gone downhill

    2

    Date of visit: May 2015

    Caffe Nero - Gentleman's Walk, Norwich - the view from the back of the cafe towards the entrance.

    Overall Rating

    Rating Emoji

    Poor

    Never the easiest place to get into with mobility problems or a wheelchair, but a recent refurbishment means it is more difficult to access than ever.

    Disabled Access In and Around

    Rating Emoji

    Poor

    A very thin queuing area between the counter and some tables means it is always necessary to ask people to stand aside to get by. A recent refurbishment means that there are now tables blocking the way to the back of the cafe where the toilets are making it difficult to move around.

    Parking & Transport

    0

    Not applicable

    Accessible Toilets

    Rating Emoji

    Bad

    If you can get to it, the refurbished toilet is too small for a wheelchair to turn around in it, and the emergency cord dangles about 4 foot off the ground. This is not tied up, it has been designed that short!

    Staff

    Rating Emoji

    Good

    Always friendly and polite.

    Additional Information

    A real shame that in refurbishing a popular cafe, it has been made more Inaccessible for someone with a disability.

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