Still room for improvement
4.5
4.5
Date of visit: September 2017
I have experience of challenges around: moving around
Overall Rating
Excellent
Very good but not perfect.
Disabled Access In and Around
Excellent
There is a ramp up to the doors but they do not open electronically. Anyone who is alone has to attract the attention of a member of staff, a customer or a passer-by. When I visited today there was only one member of staff inside and she couldn't see me. After I had explained my difficulty she opened the doors for me as I was leaving without having to be asked.
Parking & Transport
0There is a bus stop nearby for people who use fold-up or powered wheelchairs. Cardiff Bus does permit scooters but some drivers may not be aware of this. The scooter would need to be very small as turning space is limited. Parking is a nightmare in this area.
Accessible Toilets
Excellent
The loo is very easy to find. The door to where the toilets are located is heavy and does not open electronically. Once inside the accessible toilet is left unlocked so no problem if you don't have a radar key and users are spared the indignity of having to ask. The toilet was very clean. There is a baby changing shelf but not one suitable for an adult. The red cord was in place and reached to the floor.
Staff
Excellent
Very friendly and helpful.
Additional Information
When the cafe first opened the doors to the entrance could be opened electronically. I have mentioned this to staff, including managers, several times as it is no longer there. I'm disappointed as the cafe is other wise very accessible and there is a lot of space between tables. If you don't like the kind of music played on radio stations like Kiss, bring earplugs. This is, to my knowledge, the only accessible cafe on Crwys Road.
