Will not return
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Date of visit: October 2022
I have experience of challenges around: moving around
Overall Rating
Bad
We booked seats in the stalls (originally purchased nearly 3 years ago), in that time my mobility has significantly deteriorated. We were told to enter at Door 8, where I was presented with a huge flight of stone stairs. The security guard asked if I was alright with stairs, I said no, he advised my son and I to go to Door 1 as that's the "accessible entrance". I went in Door 1, was told I needed to go down 4 flights of stairs "there's handrails" and was met with a shrug and told I should have booked a wheelchair space. I'm not in a wheelchair, I walk with 2 sticks. She actually shrugged and said its on your ticket re stairs - again, tickets bought 3 years earlier, silly me becoming 'more' disabled in that time. Then when I got into the stalls, despite the advertised "plenty of legroom", there was not. I am only 5ft 5.5inches, yet I sat with my bad knee being crushed, normally I would try to sit with my knee in the 'dip' between seats in front of me, but they've got binoculars for high screwed there, so that jammed in my knee throughout. Apart from one other man, not a single mask on, soa theatre full of people who do not give a toss for others in my view. I didn't use the loo, fortunately, as massive queues. I will never be returning there, I've had a horrible night.
Staff
Poor
The only one who showed concern was the security guy on Door 8 who could clearly see the problem with the stairs. The female who shrugged at Door 1 needs to learn to behave better
Additional Information
NO masks apart from one other man, a theatre full of people who dont consider others. Hand sanitiser around, that was it.
