Euston Station
4
4
Date of visit: March 2025
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair
Overall Rating
Good
Euston Station was a bit of an experience. This super-busy station has plenty of accessibility features and has some of the nicest staff I've encountered. With a direct train from Glasgow, I can't think of a better London gateway.
Disabled Access In and Around
Average
I arrived at platform 13 on a direct train from Glasgow. The platforms had tactile markings along the edges, and there were benches along the way. There was a short, steep incline towards the main hall, which I managed with my power assist. It might be a struggle if you’re using a manual wheelchair, though. The main hall was busy, which made it a challenge to navigate through the crowds. The exit is right ahead, and there are large departure boards showing the latest updates. For those who need it, there’s an accessibility lounge a little off to the side from the crowds. There are accessible ticket barriers, machines, and a height-adjusted counter at the ticket office. Hearing loops operate throughout the station. The lift to the mezzanine, where the Food Terrace is located, is small but spacious enough for a powerchair or manual wheelchair user and a second person. The lift buttons also have braille markings. The nearby stairs have clear tactile markings at the top and bottom, with grabrails on either side. The Food Terrace has a Starbucks, a Leon, and a bar, offering a bit of variety. Outside of the station, there are more places to eat in what I'd call a food village. On a clear day, it’s a bit less hectic, giving you somewhere to wait if needed.
Parking & Transport
Average
Euston Station has no shortage of transport options. There are accessible taxis ready to take you wherever you need to go, and local accessible buses make it easy to continue your journey. If you need further information, there's a transport info booth right outside the station. I looked into local parking options, but it seems most of the car parks are permanently closed. So, it’s best to arrive via public transport or get dropped off at one of the designated drop-off points at the station. The lower score is for the lack of parking options, but generally, the area is well served.
Accessible Toilets
Good
The Changing Places toilet is located down the hall on the left as you ascend the ramp to the main hall. A RADAR key is needed to access the Changing Places toilet, and the door opens outwards. The room features an adjustable change bed, with a shower. As expected from a Changing Places toilet, the room is spacious, with clear transfer spaces on either side of the toilet seat, making it more accessible. The toilet seat is quite large, and there are grabrails on either side of the toilet. The height-adjustable sink has a deep basin and a lever-style tap. There’s also a colostomy shelf. Red cords are installed at the toilet and the change bed, and none of them were tied up! This Changing Places toilet is definitely a welcome sight after 4 and a half hours on a train.
Staff
Excellent
I had an issue where my power-assist device broke down, but the left luggage team were happy to store it for me, so I didn’t have to cart it across London. The assistance team were also amazing, eager to help and make sure I was comfortable before leaving me on the return train.
