Big Sit-in Greggs
3.5
3.5
Date of visit: August 2019
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
A big Sit-in Greggs attached to Buchanan Bus Station. Easy access from Bus Station, but access from street (door at other side of shop) could be improved. Large bright cafe area, and open long hours, great if commuting.
Disabled Access In and Around
Average
Coming from the bus station, access is flat straight into Greggs. There is no door as such, as the entrance is an open space directly to the station. However, if coming from the street (door at opposite side of shop), accessiblity could be improved. Double doors which aren't automatic and don't have a button etc. You also cannot be seen by staff when at these doors, so would be difficult to attract their attention to get assistance. Their is a slight step into the shop from this entrance, as floor is higher than pavement. Inside the cafe area it is laid out with tables and chairs, these are not fixed so could be moved around. Generally main passageway areas were clear and fairly wide. The counter does not have a lowered section.
Parking & Transport
Excellent
Ha ha, is within Buchanan Bus Station, so can't really be nearer transport! Is also right next door to large multi-storey carpark (Concert Hall Carpark). Glasgow Queen Street train station is a short walk away.
Accessible Toilets
Bad
None of the toilets seemed to be particularly attractive! There is a door from the cafe area then a fairly narrow short corridor to the toilets. The accessible toilet is not very large to start with, and the position of the toilet and sink mean it could be quite difficult for some people (especially if require carers). Unfortunately it had been felt necessary to store a very large bin in the bathroom, meaning the toilet was inaccessible. There was a red cord, but this did not reach the toilet. It was also made more inaccessible by the bin being there. The toilet is also the baby change area.
Staff
Average
I did not have much need to interact with staff. They seemed extremely busy.
Additional Information
Cafe is light and bright and pleasant to be in. The fact this Greggs is open longer hours is handy They could make a few adjustments to make it even more accessible
