Overview

Only the ground floor is accessible to wheelchair users. Not good, and not at all in keeping with either the spirit or the letter of the Equality Act 2010.

Transport & Parking

The nearest tube station is Sloane Square, which is not step-free, but does have escalators from the westbound (but NOT the eastbound) platform to street level, so if you can get out of your wheelchair and take it up an escalator, this station may be an option. Loads of buses go along the King's Road. I wouldn't attempt to park nearby.

Access

Step-free entrance into the shop. But only the ground floor is accessible to wheelchair users. On previous visits I had been allowed to reach other floors, accompanied by staff, by using the goods lift. On this visit I was informed that the goods lift must not be used in this way, for 'health and safety reasons'. So: no access to basement and first floor for wheelchair users. This shop is not fulfilling its obligations under the Equality Act 2010.

Toilets

There are no toilets.

Staff

The staff are sweet and helpful, and apologetic about the lack of access to other floors.

Anything else you wish to tell us?

It's shocking that 20 years after the DDA became law (now replaced by the Equality Act 2010) such a major shop as Habitat has not installed a customer lift. I don't recommend this shop to wheelchair users or to anyone with mobility problems.