Needs more awareness training
3.5
3.5
Date of visit: June 2016
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
While the building is accessible in relation to step-free access, there remains (in spite of my constant complaints) and issue with getting into the building (reception area) from the street. One has to ring a bell but the reception staff assume that it is a delivery on another level and they don't see you. Ringing for their attention can take some time and usually I enlist the help of a passing tourist. This is unnecessary - why not a different bell for deliveries and for disabled access? Otherwise the place is accessible.
Disabled Access In and Around
Average
Everything is in place except the staff awareness that there may be people ringing to come in from the street. The main door there is a revolving one and to get in the other door requires the attention of reception which is hard to get. Things are not helped by random decorative post boxes and plants being placed in the foyer in the line of vision from the reception to the disabled access. Otherwise the facilities are great and the staff are always very helpful.
Parking & Transport
Excellent
This is city centre so very convenient for buses. We didn't bring a car so don't know about disabled parking.
Accessible Toilets
Excellent
We had a disabled room and the bathroom has all that we need. The room itself (725) is really too small for a wheelchair but we managed. The hotel is good value, clean and well maintained.
Staff
Excellent
Additional Information
Do stay here - it is great value for a city-centre hotel and has at least one twin accessible room. But do be prepared for trouble coming in from the street.
