Venue Description

We provide assistance services to passengers travelling to and from the airport by air and have accessible parking bays with 30 mins free for Blue Badge holders. Assistance services welcome hidden disabilities as well as mobility, audio and visual impairments. We are engaging with an increasing number of organisations to increase out understanding of the challenges travelling through an airport presents. 

Accessibility

Terminal access is 30m from accessible parking bays. Check in and arrivals is ground level with assistance services available from 0400 - 2300 daily. Prebooking assistance is recommended via your airline or travel agent to ensure resources meet the number of requests for the day and time. we have around 30 wheelchairs to assist departing and arriving passengers not travelling with their own chairs. Access through the airport and onto the aircraft is available with lifts, and ambilifts avaaible as required. Accessible toilets, telephones, low level counters are available throughout the terminal. Passenger rooms are also available on request. For those who would prefer a private search, such as ostomy bag users, private search rooms are an option.

Toilets

New refurbished land side toilets are pleasing to the eye, not clinical and we think they will appeal to users. We open refurbished toilets airside at the end of March. There are a number of accessible toilets throughout the terminal.

Staff

We are learning from our users and up skilling our team daily. Your feedback is always welcome.