Lovely venue with brilliant staff who made the whole experience so easy and enjoyable
5
5
Date of visit: February 2025
I have experience of challenges around: a hidden impairment, moving around and understanding.
Overall Rating
Excellent
My bestie and I went to see Hadestown, and I’ve never had better interactions with venue staff
Disabled Access In and Around
Excellent
The staff member outside managing the queue spotted that I’m a mobility aid user, and asked if we’d like to go in ahead and be shown to our seats. They radio’d a colleague who met us and brought us inside. They pointed out the accessible toilet, told us how far we were going, that there were a few steps, and were so attentive while not being smothering at all.
Parking & Transport
Excellent
We took the Tube, which had stairs, then walked / crutched to the theatre
Accessible Toilets
Excellent
There’s one, it’s large and spotlessly clean. It’s radar key entry, and there’s a member if staff with one in the lobby outside if you don’t have your own.
Staff
Excellent
Attentive, respectful, and they absolutely made my trip to the theatre. They didn’t make any assumptions about what I could and couldn’t do, instead they made everything clear and allowed me to take the lead on my requirements. No one acted awkwardly towards me, and no one spoke to my friend instead of me.
Additional Information
I would absolutely go here again.
