A favourite
4.5
4.5
Date of visit: January 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
This is a wheelchair accessible cafe/restaurant in the lovely little suburb of Broughty Ferry just outside Dundee. The cafe is situated on the main street (Brook Street), there is a bank machine right next to it and it’s also joined onto Forgans restaurant. It has beautiful, rustic decor, delicious cakes, the food is really good as is the tea and coffee
Disabled Access In and Around
Excellent
There is inbuilt ramp to get it, the doorway is not especially wide so larger wheelchairs may struggle. There is a lowered counter to pay, it’s table service which is helpful, and the tables are a good height. One time I went and there weren’t any of the ‘normal’ tables and just a booth but the staff were helpful and said it was ok to get out of my chair and have it sitting in the isle so I could sit in the booth. It s quite a busy cafe so getting a table on weekends is hard if you don’t book.
Parking & Transport
Good
There is no specific parking spaces for the cafe but we have always been able to find a space outside using the blue badge. There are bus stops nearby, a small taxi rank and a train station
Accessible Toilets
Good
There isn’t any signage for the toilet and the toilets aren’t actually in Mitchells- you go through the open doors at the back end of the cafe into lovely Forgans, turn left and go along the bar and tables which is difficult if there are people sitting there as they may need to move to make space, the toilet is at the end on the right. It has a pull door which isn’t heavy, the bathroom is quite big and is always clean and smells fresh. Transfering would be done at the left side, the link is low. There is space for another person.
Staff
Excellent
The staff are so helpful and friendly. I’ve been going here once every 4-6 weeks for a while and always get the same thing and they always remember what I want before I even ask, the staff will greet you with a smile and go above and beyond to be polite and helpful. They are supportive without making a fuss and will quickly appear to move chairs so I can get in to the table in my wheelchair. They have good knowledge of food allergies and the ingredients in their food and have DF, GF, vegetarian and vegan options.
