Only half of the shop was accessible on the day I visited
2.5
2.5
Date of visit: May 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Average
This branch of Muji had a broken lift on the day I visited, so I was only able to access half of the shop, the ground floor.
Disabled Access In and Around
Average
The entrance to the shop is step-free. It's easy to get around the ground floor. But on the day of my visit, the lift was out of order, and according to the member of staff I spoke to, has been out of order for a long while after more than one breakdown, and will be out of order for a long while yet, as there are problems with ordering spare parts. So I was only able to access half of the shop - and unluckily it was the half of the shop I didn't need.
Parking & Transport
Average
Many bus routes will drop you off very near the shop. There are no step-free stations nearby. Tottenham Court Road Station, which is very nearby, may be step-free as early as 2017.
Accessible Toilets
0I didn't find any toilets.
Staff
Good
The one member of staff I spoke to was courteous, apologetic about the broken lift, and didn't sound terribly optimistic about it being repaired any time soon.
Additional Information
If the lift had been working, this could have been a five-star review. If I visit the shop again in future and find the lift is working, I will update this review and my rating.
