Not accessible to wheelchairs despite website promise
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Date of visit: April 2015
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Bad
Prêt's own website lists this branch with 'Wheelchair Access: Yes' but there is a step into the shop and I was not able to enter. They don't have a ramp. Zero stars.
Disabled Access In and Around
0Zero stars. A step at the entrance to the shop. There are two doorbells. I rang both. Nothing happened. I rang again several times. Eventually the manager appeared, after I had waved at the staff from outside. "No, no ramp, sorry." Doorbells? "They ring a bell in the basement, they are for deliveries." I was unable to get into the shop.
Parking & Transport
Average
The nearest step-free station is Green Park which is more than half a mile away. A few bus routes will drop you off in Shaftesbury Avenue, which is a short distance away. There is a multi-storey car park in nearby Brewer St.
Accessible Toilets
0I never got inside to find out whether there's a toilet.
Staff
0Zero stars. They ignored me for a long time while I was waving at them from outside, and the manager has not fulfilled her obligations to provide accessibility, despite the promise on Prêt's own website that this branch is wheelchair accessible.
Additional Information
This branch is near the junction of Old Compton St and Wardour St, a particularly awful place for kerb-drops. It is impossible to get across this junction without a huge detour, because there aren't any kerb-drops. Shame on Westminster Council for not providing them in this very busy area.
