Incredible venue, staff and accessible evenings
5
5
Date of visit: March 2019
I am a carer or friend of a disabled person. I have experience of challenges around: moving around and speaking or communicating.
Overall Rating
Excellent
Sandcastle is an incredible example of a venue that takes access and inclusion seriously and made adaptations to make it a wonderful experience for as many people as possible. Aside from accessible changing rooms, a Changing places toilet, water ambassadors to assist where required, they also host accessible evenings where the park is given over for the sole use of disabled people and their families. Love it. We wish more venues could follow in Sandcastle's footsteps!
Disabled Access In and Around
Excellent
Fantastic. A huge amount of thought has gone in to make the park as accessible as possible. No problem for us with a relatively large powerchair.
Parking & Transport
Excellent
There is a large car park directly beside the water park. The only issue is that the Disabled Parking spaces get filled up pretty quickly. Public transport wise, the Tram stops directly outside. They have power wheelchair access.
Accessible Toilets
Excellent
Great. An extra point for having a Changing Places toilet (love the decor too!)
Staff
Excellent
Wonderful. Everyone we met from the front of house staff to members in the cafe were friendly, helpful and welcoming.
