The Postal Museum

missymum

04 Jun 2019

Disappointed but Understandable

3

3

Date of visit: June 2019

I have experience of challenges around: a hidden impairment and moving around.

Overall Rating

Average

As a train lover and knowing a lot about the post office from previous experience I was really looking forward to visiting. I borrowed a wheelchair and had a look at the train but it was impossible for me to go on as no mobility aids are allowed including a cane or assistance from anyone if evacuation is necessary. You need to be able to get out quickly up steep steps, independently. The train itself is like getting into a low bath so no chance. The exhibitions were interesting but I was instructed to sit by the video whilst my friend rode on the train. I had asked if it was a virtual tour which it isn’t and feel that it would be better if it was so disabled people can experience the train journey that way. There is a lift down to the train and it’s exhibition space which is accessed by crossing the road between buildings. A helpful attendant made sure crossing was safe. Inside the main building were lots of interesting displays which were easy to access.

Disabled Access In and Around

Average

Not really accessible as the main attraction is out of bounds.

Parking & Transport

Average

There is a bus stop just round the corner.

Accessible Toilets

Average

Clean and accessible.

Staff

Good

Friendly and understanding, following protocol.