The Postal Museum The Postal Museum

The Postal Museum

Phoenix Place, London, WC1X 0DL, United Kingdom | 0207 239 2570 | Website
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Disappointed but Understandable

3

Visit date:

This review is especially helpful for those who have or use the following: Walking Aid, Wheelchair, Hidden Impairment

Overview

As a train lover and knowing a lot about the post office from previous experience I was really looking forward to visiting. I borrowed a wheelchair and had a look at the train but it was impossible for me to go on as no mobility aids are allowed including a cane or assistance from anyone if evacuation is necessary. You need to be able to get out quickly up steep steps, independently. The train itself is like getting into a low bath so no chance. The exhibitions were interesting but I was instructed to sit by the video whilst my friend rode on the train. I had asked if it was a virtual tour which it isn’t and feel that it would be better if it was so disabled people can experience the train journey that way. There is a lift down to the train and it’s exhibition space which is accessed by crossing the road between buildings. A helpful attendant made sure crossing was safe. Inside the main building were lots of interesting displays which were easy to access.

Transport & Parking

2.5

There is a bus stop just round the corner.

Access

2.5

Not really accessible as the main attraction is out of bounds.

Toilets

2.5

Clean and accessible.

Staff

3.5

Friendly and understanding, following protocol.

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