The Postal Museum The Postal Museum

The Postal Museum

Phoenix Place, London, WC1X 0DL, United Kingdom | 0207 239 2570 | Website


Disappointed but Understandable


Visit date:

This review is especially helpful for those who have or use the following: Walking Aid, Wheelchair, Hidden Impairment


As a train lover and knowing a lot about the post office from previous experience I was really looking forward to visiting. I borrowed a wheelchair and had a look at the train but it was impossible for me to go on as no mobility aids are allowed including a cane or assistance from anyone if evacuation is necessary. You need to be able to get out quickly up steep steps, independently. The train itself is like getting into a low bath so no chance. The exhibitions were interesting but I was instructed to sit by the video whilst my friend rode on the train. I had asked if it was a virtual tour which it isn’t and feel that it would be better if it was so disabled people can experience the train journey that way. There is a lift down to the train and it’s exhibition space which is accessed by crossing the road between buildings. A helpful attendant made sure crossing was safe. Inside the main building were lots of interesting displays which were easy to access.

Transport & Parking


There is a bus stop just round the corner.



Not really accessible as the main attraction is out of bounds.



Clean and accessible.



Friendly and understanding, following protocol.

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