The Range

rachel

02 Feb 2019

Could do better...

3.5

3.5

Date of visit: December 2018

I have experience of challenges around: a hidden impairment and moving around.

Overall Rating

Good

It was difficult to access the café using a wheelchair. Many tables were not accessible to us due to other tables obstructing the way. Stuff was in the way in the store and the escalator was out of order so the one lift was having higher usage than it might otherwise have had.

Disabled Access In and Around

Average

There is a lift at the rear of the store but pillars in the store make it hard to navigate in places. This is made worse by things being on the floor in areas that they should not be.

Parking & Transport

Average

There is some Blue Badge parking but only three spaces which were suitable for a long wheelbase WAV with a rear lift, which were all occupied. Our vehicle was too big for the other spaces so we ended up parking at the furthest point of the car park and parking over the space behind as well. We then had to navigate the busy car park.

Accessible Toilets

Bad

With a little more thought they could have installed a smaller version of a Changing Places toilet. My son was entirely unable to use this toilet.

Staff

Excellent

Staff were lovely, despite the busy day.