Really terrible access
1
1
Date of visit: March 2016
I have experience of challenges around: moving around and seeing.
Overall Rating
Bad
I had researched restaurants locally and liked the look of the layout of Zizzi. I had rung to book and was told to use the online system. I told them I used a mobility scooter and they again directed me online. So I booked online. Can you guess what happened when we arrived? Once we managed to negotiate the double entrance doors .. It's impossible for wheelchair or scooter users to push one, get through and then pull the other on their own. We were met with a man who demanded "have you reserved?". "Yes, online." "You can't bring THAT (scooter) in here, there's no room" "I can't leave it outside, and it folds when we're sat" "You should have rung and arranged an accessible table" "I did! And I was told to book online!" "well there's no room to get through" "do you talk to every disabled person like that?" "we don't get many" There you have it! But we needed food, so we found a way and we enjoyed our meal. But no tip was left!
Disabled Access In and Around
Bad
Really hard to access the building and too many tables to allow Wheelchairs to negotiate without people moving. No disabled toilets signed and I couldn't get to them. No large print menu.
Parking & Transport
Poor
We took the train and a taxi which was easy. I don't know about parking.
Accessible Toilets
Bad
Couldn't see any signs and couldn't get to the toilets because it was all too tightly packed with tables
Staff
Bad
Rude and uninterested. They clearly didn't want us there and kept bashing my chair as they walked past.
Additional Information
Avoid this place!
