Excellent, warm atmosphere
5
5
Date of visit: March 2018
I have experience of challenges around: moving around
Overall Rating
Excellent
From the moment I rolled into the room, I was greeted by a warm, friendly staff and the aroma of freshly brewed coffee. As the staff member kindly moved a chair away from the table from me, my drink order was immediately taken. I couldn't resist the smell of the coffee so naturally that's what I ordered. I do drink only decaf but this was no problem. Mere minutes later, with my coffee in front of me and an array of delicious scones with jam and cream I was in heaven. The coffee and food were a delight and the staff were absolutely charming, I would highly recommend a visit.
Disabled Access In and Around
Excellent
The Amber room is located within a listed building however they have made the process of getting there so seamless. As I entered the Scotch Whisky Experience, turn right and go long or short corridor to the lift. Go to floor -1 and in the morning you will experience the glorious scent of coffee.
Parking & Transport
Excellent
There is ample parking in the streets surrounding the Royal Mile, I parked on Chambers Street next to the Museum. If you have difficulty walking, the street would not be ideal, but as I am in my power chair, I was able to zip up the road.
Accessible Toilets
Excellent
The disabled toilet is very practical. It has been made a little small by very large sink but it is still a good space for a wheelchair user.
Staff
Excellent
The staff are a delight, when my coffee arrived it was a cup that my pesky hand was struggling to use. Not only did the staff member give me a different cup that was better for me but they brewed fresh coffee to put in rather than just pour the existing coffee into it. Throughout our stay the staff of warm, courteous and friendly and I felt very welcome.
