Overview

This is a great place to eat, with full step-free access to all areas of the spacious ground floor. Only the accessible toilet lets it down and loses it the fifth star in my overall rating.

Transport & Parking

The restaurant is a very short distance from the Monument Metro station, which - like the rest of the Tyne and Wear Metro - is fully accessible.

Access

The restaurant is step free at the entrance and throughout. There is plenty of space for a wheelchair user to manoeuvre, and the tables are wheelchair-friendly.

Toilets

There is a good accessible toilet, but the red emergency cord is placed in a remote corner behind the toilet bowl, so it would be very difficult to reach in emergency situations such as when you fall over and injure yourself. There are two bins blocking the wheelchair transfer area, making it impossible to execute a sideways transfer from wheelchair to toilet and back. This is very thoughtless. Two stars lost for these two problems. See my picture below.

Staff

Staff were friendly, and tactfully helpful - top marks.

Anything else you wish to tell us?

This could so easily have been a five-star review throughout if the thoughtlessly unhelpful accessible toilet provision had been better. Two improvements are needed in the toilet: (1) Keep the wheelchair transfer area free of bins (2) Move the red cord so that it hangs (freely, all the way to the floor) in a place where it can be easily reached by anyone who falls over and needs to summon urgent assistance.

Photos