Mercure Edinburgh City

bwp

08 Feb 2016

Not so good for powerchair users

1

1

Date of visit: January 2016

I am a disabled person. I have experience of challenges around: moving around

Overall Rating

Bad

The hotel is well positioned being on the main thoroughfare of Princes Street. Unfortunately, access to get in requires negotiating a step, followed by several steps and then a lift.

Disabled Access In and Around

Bad

Access in and around the building: As I could not use the portable wooden ramp deployed to get up the steps in the entrance foyer but review stops here. My powerchair would have been in danger of tipping over if I attempted the gradient of the ramp. That said, some manual wheelchair users would be able to negotiate the ramp. Access in the accessible bedrooms and bathrooms: I was unable to access other areas including the reception, dining area and accessible bedrooms. I have awarded a one-star rating in acknowledgement that other manual wheelchair users may be able to use the facilities.

Parking & Transport

Good

The hotel is ideally placed for the various forms of public transport that pass along Princes Street; including the many buses and the trams.

Staff

Average

The hotel staff I met were helpful to a point but it didn’t resolve my inability to access the building. The rating reflects their willingness to have a conversation.

Additional Information

As I have said, I could not access the building myself as I use a powerchair. However, other wheelchair users may be able to negotiate the portable ramp. Equally, other disabled people may find the hotel to be suitable for them.