Venue Description

One New Change is a major office and retail development in London, United Kingdom and is the only large shopping centre in the City of London. One New Change is open early til late 7 days a week. Retailers opening times vary.

Accessibility

New Change Entrance: There is level access into the venue. There are no doors at the New Change entrance. There is open access into and around the centre. There are bollards in place restricting the width to approximately 160cm. Bread Street Entrance: There are no doors at this entrance. There is open access into and around the centre. There are bollards in place restricting the width to approximately 160cm. There is a ramp or slope to access this service. The ramp or slope is located immediately beyond the bollards. The ramp or slope is easy. The ramp or slope is permanent. Cheapside Entrance: There is level access into the venue. There are no doors at this entrance. There is open access into and around the centre. There are bollards in place restricting the width to approximately 140cm. Watling Street Entrance: There is level access into the venue. There are no doors at this entrance. There is open access into and around the centre. There are bollards in place restricting the width to approximately 155cm. Inside Access: There is level access to the service. There is not a hearing assistance system. Lighting levels are varied. Motorised scooters are allowed in public parts of the venue. Other Floors:Escalator(s) can be used to access other floors. The floors which are accessible by escalator are LG-G-1. The head and foot of the escalators are not clearly marked. The lighting level is low. Lift (Main): There is a lift for public use. The lift is located in the middle of the centre. The lift is a standard lift. The floors which are accessible by this lift are LG-G-1-6. The lift is 30m (33yd) from entrances. Staff do not need to be notified for use of the lift. The dimensions of the lift are 140cm x 220cm (4ft 7in x 7ft 3in). The clear door width is 120cm (3ft 11in). There are not separate entry and exit doors in the lift. There is not a mirror to aid reversing out of the lift. The lift does have a visual floor indicator. The lift does not have an audible announcer. The controls for the lift are within reach for a wheelchair user. The lighting level in the lift is bright. The lift controls do not have Braille markings. The lift controls do have tactile markings. Lift: There is a lift for public use. The lift is a standard lift. The floors which are accessible by this lift are LG-G-1. Staff do not need to be notified for use of the lift. The dimensions of the lift are 160cm x 200cm (5ft 3in x 6ft 7in). The clear door width is 120cm (3ft 11in). There is a mirror to aid reversing out of the lift. The lift does have a visual floor indicator. The lift does have an audible announcer. The controls for the lift are within reach for a wheelchair user. The lighting level in the lift is bright. The lift controls do not have Braille markings. The lift controls do have tactile markings.

Toilets

There are accessible toilets within this venue designated for public use. Location of and access to accessible toilets Accessible Toilet (First Floor): The toilet is for the sole use of disabled people. There is pictorial signage on or near the toilet door. The accessible toilet is 70m (77yd) from the main lift. The accessible toilet is located to the right as you exit the lift next to Centre Management office. There is level access to the accessible toilet. This is by lift. Features and dimensions of accessible toilets Collapse This is a unisex toilet. A key is required for the accessible toilet. The key is a radar key. The key can be obtained from Centre Management or Security. The door opens outwards. The door is locked by a locking handle. The width of the accessible toilet door is 85cm (2ft 9in). Accessible Toilet (First Floor) The door is heavy.The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in). Floor manoeuvring space is clear in the accessible toilet. There is a lateral transfer space. As you face the toilet pan the transfer space is on the right. The lateral transfer space is 80cm (2ft 7in). There is a dropdown rail on the transfer side. There is a flush on the transfer side. The tap type is lever. There is a mixer tap. There is a functional emergency alarm available. Disposal facilities are available in the cubicle. There is not a coat hook. Position of fixtures in accessible toilets Wall mounted rails are available. As you face the toilet the wall mounted grab rails are on both sides. There is a shelf within the accessible toilet.The shelf is not higher than 100cm (3ft 3in). There are mirrors in the accessible toilet. Mirrors are placed at a lower level or at an angle for ease of use. The height of the toilet seat above floor level is 45cm (1ft 6in). There is not a hand dryer. There is a towel dispenser. The towel dispenser can be reached from seated on the toilet. The towel dispenser is not placed higher than 100cm (3ft 3in). There is a toilet roll holder. The toilet roll holder can be reached from seated on the toilet. The toilet roll holder is not placed higher than 100cm (3ft 3in). There is a sink. The sink can be reached from seated on the toilet. The sink is not placed higher than 74cm (2ft 5in). Colour contrast and lighting in accessible toilets The contrast between the internal door and wall is good. The contrast between the external door and wall is good. The contrast between the grab rails and wall is good. The contrast between the drop down rails and wall is good. The contrast between the walls and floor is good. Lighting levels are bright. Location of and access to accessible toilets Accessible Toilet (Lower Ground Floor): The toilet is for the sole use of disabled people. There is pictorial signage on or near the toilet door. The accessible toilet is 30m (33yd) from the main lift. The accessible toilet is located at the rear of the centre on the lower ground floor. There is level access to the accessible toilet. This is by lift. Features and dimensions of accessible toilets Collapse This is a unisex toilet. A key is required for the accessible toilet. The key is a radar key. The key can be obtained from Centre Management or Security. The door opens outwards. The door is locked by a locking handle. The width of the accessible toilet door is 85cm (2ft 9in). The door is heavy. The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in). Floor manoeuvring space is clear in the accessible toilet. There is a lateral transfer space. As you face the toilet pan the transfer space is on the right. The lateral transfer space is 80cm (2ft 7in). There is a dropdown rail on the transfer side. There is a flush on the transfer side. The tap type is lever. There is a mixer tap. There is a functional emergency alarm available. Disposal facilities are available in the cubicle. There is not a coat hook. Position of fixtures in accessible toilets Collapse Wall mounted rails are available. As you face the toilet the wall mounted grab rails are on both sides. There is a shelf within the accessible toilet. The shelf is not higher than 100cm (3ft 3in). There are mirrors in the accessible toilet. Mirrors are placed at a lower level or at an angle for ease of use. The height of the toilet seat above floor level is 45cm (1ft 6in). There is not a hand dryer. There is a towel dispenser. The towel dispenser can be reached from seated on the toilet. The towel dispenser is not placed higher than 100cm (3ft 3in). There is a toilet roll holder. The toilet roll holder can be reached from seated on the toilet. The toilet roll holder is not placed higher than 100cm (3ft 3in). There is a sink. The sink can be reached from seated on the toilet. The sink is not placed higher than 74cm (2ft 5in). Colour contrast and lighting in accessible toilets Collapse The contrast between the internal door and wall is good. The contrast between the external door and wall is good. The contrast between the grab rails and wall is good. The contrast between the drop down rails and wall is good. The contrast between the walls and floor is good. Lighting levels are bright.

Staff

Staff do not receive disability awareness / equality training. A member of staff trained in BSL skills is not generally on duty. Staff are not Text Relay aware.