Pettigrew Tea Rooms

I hadn't been to Pettigrew tea Rooms for ages so I thought I would have a coffee there today (Monday September 2nd.) There is a ramp and then a sharp right turn into the cafe. There was a large item with a waterproof cover on it by the entrance. The scooter I use, a Kymco Agility, is large and I need to be able to manoeuvre it through a standard width door. I called a member of staff and said that I couldn't get in and she tried to move the obstacle but I saw it was plugged in and assumed it to be a freezer. There is a very small courtyard by this entrance which is used for storage so I doubt I would have been able to turn even without the freezer. I left in disgust, remarking, 'It's not as accessible as you thought it was.' If you use a standard width wheelchair you might be okay but the toilets are outside in the courtyard so, again, lots of obstacles to negotiate.

So many obstacles outside I couldn't get in.

There is a ramp to the cafe and toilets are outside. Not sure if there is a separate, accessible toilet. In theory the ground floor of the cafe is accessible but right from the entrance it is very cluttered with furniture. In warm weather it is possible to sit outside. There is no lift to the first floor. This is a pity as the food, drinks, decor, atmosphere and service are all so good. This is in a former gatehouse for Cardiff Castle so making it more accessible would be extremely difficult.