Good wheelchair access, poor toilet layout
4
4
Date of visit: February 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Good
Generally a good experience, though there is a problem with the toilet layout.
Disabled Access In and Around
Excellent
A fine paved ramp leads up from the pavement to the front door, which has step-free access. The café is a tiny bit cramped in places, and there was one of those absurd plastic A-board signs saying cleaning was in progress (when it wasn't) right in the middle of the floor. There are several tables at just the right height for a wheelchair user.
Parking & Transport
Average
London Bridge Station is nearby and has step-free access to both Northern and Jubilee Lines, but check before you travel because the lifts are damned unreliable and often out of service for months at a time. Several bus routes pass up and down nearby Borough High St. I wouldn't dream of trying to park in this area.
Accessible Toilets
Poor
The accessible toilet was generally good but it had an extravagance of bins - *three* of them, crowding out the space where a wheelchair user needs to park in order to achieve a smooth sideways transfer to the toilet. Very thoughtless to put these enormous bins in such a silly place. See my picture below.
Staff
Average
The staff were lovely, but they lose two points for their ridiculous arrangement of the bins in the accessible toilet.
Additional Information
The chocolate brownies are excellent, and the cappuccinos are the best ever. If Prêt could fix the toilet bin issue, this would be a five-star review.
