Practical tips to implement right now

"Likely to visit" with a tick box checked. "Not sure" left unchecked.

Spend a few minutes reading our top ten tips to help make sure your venue is doing what it can to support disabled people during the Covid-19 pandemic.

Can’t wait, here are our top ten tips:

  1. Make sure you share information in advance online
  2. Offer different ways to book to make visiting easy
  3. Providing up to date information on how to get there
  4. Make sure any changes you implement because of Coronavirus are accessible
  5. Have staff that are visible and vocal
  6. Look after people waiting in queues
  7. Let your customers know if your accessible toilets are open
  8. Check your signs are all accurate and easy to follow
  9. Know the face covering guidelines, including the fact that some individuals are exempt from wearing a face covering
  10. Try to provide information in a range of formats

Want more details?

Visit our Top Ten Tips for Venues

We go into more detail on each of these tips on our top tips webpage so make sure you read it. As well as reading more about our tips online, you can download and share our PDF or word document with your colleagues to make sure they are all considering these simple steps in their roles.

Our tips have been specifically designed from the feedback we received from disabled people to make it easier for them to visit. They can be applied to all kinds of venues with minimal cost.

Earlier this year we asked disabled people to share their concerns and indicate what precautions they would like to see in place. To find out more about the specific concerns they shared and how you can combat these, view our Covid-19 survey report.

You will see the theme of information sharing emerges in our top tips. This is something research has repeatedly shown us can have a massive impact on whether or not disabled people choose to visit your venue. As one survey participant put it: “Before I can make an informed choice regarding whether somewhere is safe to visit, I have to know what precautions and/or restrictions are in place. Access (including accessible parking) and Covid-19 precautions are essential.”

Useful Ways to Share Information

Is your disabled access information easy to find on your website?

This is the first place people will look and therefore it should be easy to find from any webpage they might arrive on. Don't assume that people already know your venue is accessible - it's up to you to let them know! And if you don’t make this information easy to find many potential visitors will simply assume you are not accessible and avoid visiting.

Does your venue have an accessibility guide? 

VisitEngland and VisitScotland have a free online tool for creating your own accessibility guide online.


This tool helps you identify your strengths and weaknesses and the information in the guide gives potential visitors access to information so that they can make an informed decision on whether or not your venue is suitable for them.

Are you listed on Euan’s Guide?

People will be looking for different things depending on their access requirements, so listing is a great way to be specific letting people know what your venue has and doesn’t have. It also means that you can share photos and videos to give people a better idea of what to expect before they visit.

As the leading disabled access review website, listing on Euan’s Guide is a great way to share your access information with future potential visitors and show them that you care about your accessibility!

To list on Euan’s Guide all you need to do is register an account and then submit your venue listing.

  1. Register here and confirm your email then return to this page to follow the next step
  2. Complete your listing by filling in this form

Tags: venues, top tips, covid, case study


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