Delicious Scones!
4.5
4.5
Date of visit: March 2018
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
Inside The Scotch Whisky Experience, at the top of the Royal Mile, is the Amber Restaurant. Extremely welcoming staff and accessible venue.
Disabled Access In and Around
Excellent
The venue is at the top of the Royal Mile, which has a hill, and the road has cobbles in places - though concrete pavements - so can take a bit of effort if in a wheelchair. Entrance to the Whisky building is flat from the pavement, it has an automatic door, and the entrance desk is low so at a height suitable if in a wheelchair. There is a lift to take you to the Amber Restaurant. It has a mixture of types of tables and chairs, is level flooring throughout. Staff seemed keen to accommodate any needs.
Parking & Transport
Good
There is no parking immediately at the venue, but there are disabled bays on the streets nearby. This is a city, so can be busy. There is public transport a 5-10min walk away, including bus, tram and train (nearest train station is Waverley)
Accessible Toilets
0There is an accessible toilet just beyond the main seating area in the restaurant. I didn't use this though so can't comment further.
Staff
Excellent
I was made to feel welcome as soon as I entered. I was a little later arriving than others in my group, and staff were very helpful in directing me to where they were and making sure I found them. Staff were attentive and keen to cater for any needs people may have.
Additional Information
This venue appears very keen to be as accessible to people as possible, and has a comprehensive accessibility guide on its website. Staff were friendly and wanted to help. They were happy to move chairs etc to enable people in our group sit at the table in their wheelchairs. Scones were delicious! And the cup of tea was definitely welcome on a chilly morning. I was only their a short time, but would be interested in visiting again and trying more of their menu.
