Overview

A mixture of good and bad areas for wheelchair accessibility and a mixture of helpful and not such helpful staff.

Transport & Parking

My plane flew in to this airport from Birmingham and I left for the hotel via public transport - a couple of buses. The public transport - buses or U/S Bahns - is a very efficient way of travelling around and near to Berlin - buses and trains are plentiful and very punctual.

Access

A, B and D terminals were spacious at this airport with plenty of cafes, restaurants and shops. Terminal C is separate from this main building and I would describe it as a little chaotic and packed - NOT good if you're on wheels!

Toilets

I visited the same accessible toilet a couple of times and so I am not able to comment on others - there were only a couple! The one I visited was in terminal A/B opposite the information desk. It was very spacious with sufficient grab rails, very clean and with a low sink and mirror. The main problem was accessing the toilet - the door is pretty heavy and is situated squashed in next to a check-in desk.

Staff

As I mentioned before, the staff I came across were either very friendly and helpful or not either characteristic. For example, at the information desk there were members of staff that were eager to please and very helpful and I noticed there were 2 members of staff with an 'attitude'. In the cafes (especially one called 'Coffee Fellows' - which has free wi-fi) the staff were very helpful but in an ' upmarket' restaurant called the Red Baron the staff were not at all friendly or helpful!

Anything else you wish to tell us?

Visiting an airport ( a necessity and not a choice) is stressful and some miserable staff do not seem capable of helping those in need - whether able-bodied or otherwise - which seems to be the same at any airport I have travelled to. There seemed to be staff at extremes of helpfulness in Tegel - one of the 2 Berlin airports.