Brockhole on Windermere

janeelizabethbrassington

14 Jan 2017

Breathtakingly beautiful AND Accessible

4

4

Date of visit: January 2017

I have experience of challenges around: hearing and moving around.

Overall Rating

Good

Visitor Centre has very friendly staff who were happy to bring the centre's mobility scooter to our car. Clear concise safety instructions and a map to show safe route. Work has been done to make the lakeside walk accessible on the scooter. Might be hard going pushing a manual chair. But I could enjoy being out with the kids.

Disabled Access In and Around

Excellent

Access in shop a little tight on the scooter. More space for turning would be appreciated it's just a small scooter I borrowed. Plenty of room and seats in the exhibition Easy access around the lakeside and gardens but being the Lake District it's not flat! Easy access to under 5's indoor play area and outdoor adventure playground. I think some of equipment suitable for disabled youngsters. I can't comment on access at tree top trek.. The website is very helpful regarding accessibility. Much improved.

Parking & Transport

Poor

Disabled parking at the visitor centre very limited. But there are spaces in the main car park. Charges payable for disabled visitor. ( Number plate recognition) Uphill paths in places. 2 mobility scooters to borrow free of charge. Golf buggy available to pick up from jetty (windermere lakes cruises)

Accessible Toilets

Average

Clean loo, a bit tight on space, big wheelchairs would struggle. Tucked away in a corner.

Staff

Excellent

Friendly lady in visitor centre. We visited in a very quiet, very cold day. She came out to disabled parking and went through scooter instructions carefully. Gave us a free map and advised on orienteering route.

Additional Information

I did not visit the cafe on this occasion. Previously I have found it cold, unwelcoming and the food poor.