Overview

You have to go to the very top floor of the shopping centre to get to this Changing Places Toilet. There are lots of other accessible toilets throughout the centre but this one is located in the block of toilets on the top floor by the food court. The signage for the toilets was really clear and had a very green, foliage design which I thought was cool. By the door of the Changing Places Toilet there was also a sign letting parents know where the baby-changing facilities were located. The toilet was accessed with a RADAR key and it was really spacious inside. It felt really clean and well-maintained. It had all the features I expect from a good Changing Places Toilet which was great.

Transport & Parking

The shopping centre that this toilet is located in has its own car park with over 1000 spaces, 43 of those are accessible parking spaces and 73 are parent and child parking spaces. The car park has a height restriction of 2.2m (7ft 2in) and parking charges apply. There are also some EV charging points available in the car park. There are a few bus stops just outside one of the entrances to the shopping centre. These are located on St Stephens Street. The buses available at these stops are: 1, 1A, 5, 5B, 8, 10, 10A, 14, 14A, 15, 15A, 16, 16A, 17, 23, 24, 28, 29, 31, 32, 33, 33A, 36, 36A, 36B, 37, 37A, 37B, 38, 39, 40, 40A, 41, 41A, 42, 43, 43A, 44A, 45, 45A, 54, 55B, 57, 132, 146, X29, X40, X41, X44 and X55. The shopping centre is 350 metres away from Norwich Bus Station where a number of coaches stop. It’s also 1.4km away from the train station.

Access

The flooring inside the shopping centre is all smooth tiling so it’s very easy to navigate to the toilets. There was only one set of lifts that could take you to the top floor when I visited but they were easy to find and were quite spacious. The signage to find the Changing Places Toilet was very clear.

Toilets

The toilet was accessed with a RADAR key and the door opened outwards. Inside the toilet, the door had a horizontal grab rail to help with closing it from the inside. There were three coat hooks on the wall on your right as you entered, two were higher up and one was lower down. There was a height-adjustable bench that could be used. The bench had a cushioned finish to it with some padding on the main part of the bench and the sides. A paper dispenser was on the wall which had paper to place on the bench before being used. The ceiling hoist was fitted to be able to access all the important parts of the toilet. In between the bench and the toilet was a privacy screen. It was on wheels and could be moved and unfolded in the wherever you felt was the best position. The toilet had grab rails on either side of it that could be raised and lowered as needed. There was room for both a left- and right-side transfer although there was a bit more room for a right-side transfer. The flush was operated with a handle on the cistern which had a wider end to make it easy to push. The sink was height-adjustable and quite wide. The taps were manually operated (no automatic sensors) and there were separate taps for hot and cold water. There was a really large mirror mounted above the sink which moved with the sink when the height was being adjusted. On the wall to the left of the sink was a soap dispenser and a hand dryer which were both automatic. There was also a really cool hand dryer on the right of the sink. It was mounted a bit lower and had a dragon design on it! It was clearly aimed at children but it made me very excited! There was another large mirror mounted on the wall by the door which gave a full-length view.

Staff

Photos