Super accessible for various disabilities
5
5
Date of visit: August 2024
I am a disabled person. I have experience of challenges around: hearing, moving around and understanding.
Overall Rating
Excellent
Chester zoo had step free access, they had good signage outside some of the indoor exhibits, they warned you of any dripping water due to potentially damaging hearing aids. They had information on different senses you might experience whilst in some of the indoor exhibits if you are autistic or have sensory processing disorder etc. They also had changing place toilets as well as standard accessible toilets. The new bit that’s recently opened is very wheelchair accessible, very flat surfaces and easy to get around. They also had windows at wheelchair accessible height which were separate to the child friendly windows. So I had a good view of the animal enclosures
Disabled Access In and Around
Excellent
They had clear signage warning you of any accessibility issues such as loud noise and humidity for autistic people or anyone who struggles with sensory issues. The signage were placed outside some of the indoor exhibits. They have step free access, free carers membership pass (not sure about day ticket as only got a membership) there were benches to have a sit down. It looked like you could borrow wheelchairs too which i didn’t do but good to know it was an option
Parking & Transport
Excellent
They had blue badge parking nearby, they had a bus stop nearby too
Accessible Toilets
Excellent
They had a changing place toilets as well as standard accessible toilets with grab rails and red cord hanging all the way down. The toilet had plenty of space to move my rollator around and it was definitely big enough for even the most bulkiest of wheelchairs
Staff
Excellent
Staff were good
