Costa Coffee Costa Coffee

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Costa Coffee

125 Tooley Street, London, SE1 2RS, United Kingdom | 020 7403 9501 | Website
205
276 likes

276

Cramped, and some toilet problems - not recommended

2

2 likes

Visit date:

This review is especially helpful for those who have or use the following: Wheelchair

Overview

Step-free access throughout but hard to get in, tables too close together, and some toilet problems. I would not recommend this place for wheelchair-users.

Transport & Parking

4

This branch of Costa is yards from London Bridge Station, which *theoretically* has step-free access to both Northern Line and Jubilee Line. In practice one or both of the lifts required to get to these tube lines are out of order or undergoing 'scheduled maintenance' of some sort. Several buses pass through the area, and it's possible to get assistance for National Rail and local suburban trains at London Bridge mainline station.

Access

2

Very poor access. Whilst the entrance is step free, there's also a heavy door to get through, which is difficult to open, hold, and pass through, while you're seated in a wheelchair. The tables are much too close together, the whole place is cramped, and unsuitable for wheelchair users. The counter is very high, so it's hard to communicate with staff.

Toilets

2

There is an "accessible" toilet, which has been essentially well-designed. But then the staff have undermined the good design by (i) blocking the transfer area by putting a large rubbish bin in it (ii) tying up the red emergency cord in a complex difficult-to-undo knot on one of the grabrails. This is very thoughtless, silly and dangerous. The red emergency cord must hang freely all the way down to the floor, so that it can be reached by anyone who has fallen over, for example during the often precarious transfer from wheelchair to toilet and back.

Staff

2

The staff are alert and friendly and keen to help, but they have lost three stars for their failure to keep the accessible toilet in order, as I've mentioned above.

Photos

Picture of tied up red cord at Costa Coffee

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