Victoria Road access is fine
4.5
4.5
Date of visit: December 2024
I have experience of challenges around: moving around
Overall Rating
Excellent
Hi. I live in the Darlington area so have used the station a few times. You need to make sure you go to the Victoria Road entrance - a taxi can drop you off there if you ask them to. There are also car parks nearby on Park Lane. From the Victoria Road entrance it is step-free all the way and throughout the station. The sloping ramps do look a little steep but they are fine - my basic mobility scooter goes up and down them no problem (and it's only supposed to do a 6 degree gradient!). It's not as bad as it looks. It was quite hard work with a manual wheelchair however, but doable. I have booked passenger assist from here a few times. You need to go to the information desk (a kiosk in the open platform area) half an hour before the train is due. Touch wood, ramps have always been provided when booked! Staff are helpful and will sort you out. After checking in at the info kiosk, you're usually asked to go and wait in the waiting room and a staff member will find you before the train comes, and take you and any baggage to the train, set down the ramps etc. It's best to travel in Coach A (if going to London or Edinburgh) which has a wheelchair space and also enough space for luggage as well. Parking can be an issue - the closest car park is the Park Lane one. There are disabled spaces there, but it can often be full unless you go early in the morning. However there is meter parking on the road opposite, so if you have a blue badge you can park there. Car parks can't be pre-booked so best option is to go early. There is another car park "Park Place" further down Victoria Road, but that is also often full unless you go early.
Disabled Access In and Around
Excellent
Parking & Transport
Good
Accessible Toilets
Good
Staff
Excellent
