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One New Change, London, EC4M 9AF, United Kingdom | 08435 064 040 | Website


Great place for wheelchair users, toilet badly configured


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Visit date:

This review is especially helpful for those who have or use the following: Powerchair


This branch of EAT is on the first floor of the One New Change shopping complex. Overall rating: excellent accessibility, friendly staff, and an accessible toilet with one big flaw.

Transport & Parking


There are no step-free stations nearby. Some buses pass nearby in both Cheapside and New Change. I wouldn't dream of trying to park in this area.



Lifts take you from ground floor to the first floor where this branch of EAT is located. The entrance is step-free and the whole café is spacious and easy to move around. There are tables of various heights.



There is an essentially very good accessible toilet, but two stars lost because the red emergency cord had been idiotically tied up out of reach around a grabrail. This means that if anyone were to fall over during the often precarious transfer from wheelchair to toilet, they would be unable to summon assistance. The red cord should hang freely all the way to the floor at all times. See my pictures below.



The staff were bizarre. The person serving coffee did not understand basic English, and was unable to respond clearly. Another member of staff was rather officious about the back area of the café being closed and out of bounds. Further stars lost because of the staff's failure to maintain the red emergency cord in the toilet as required.

Anything else you wish to tell us?

The red emergency cord issue is no trivial matter. If someone were to sustain injury in a fall, and be unable to summon assistance, the EAT chain would be exposing themselves to possible legal difficulties.


Picture of EAT, One New Change - Accessible toilet with red cord tied up out of reach around a grabrail. Picture of EAT, One New Change - Red Cord tied up out of reach around a grabrail.

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