Overview

Arrival at the airport was easy as I came by bus from the city centre using the Airlink buses. Straight into the arrivals area to be greeted by clear signs, plenty of space, a coffee shop, and accessible loos.

Transport & Parking

Arriving by accessible bus was easy using the Airlink service from the city centre. Taxis can also drop off at the airport. If coming by car there are nearby car parks with blue badge parking areas. Later in the summer the new tram service will also start to operate and provide an accessible route into town.

Access

It was clearly evident that disabled access was important to the airport. On approaching the terminal from the walkway there was a call point to summon assistance if required. The doors to the terminal were automated. Once inside a large and easy to read sign highlighted the availability of assistance for disabled visitors and directed people to the dedicated assistance area for people who had booked assistance. Signage was clear and easy to read; including from wheelchair height. An accessible toilet was available.

Toilets

The accessible toilet I used was large and certainly spacious enough to accommodate a career or PA if required. It was well equipped with grab rails and lowel level sink and hand dryer. The approach to the loo was clearly signposted and the signposting to the door had Braille as well as a visual sign.

Staff

The airport staff who we spoke to during our visit were extremely helpful in explaining what facilities were available. The cafe staff were also helpful and took purchases across to our table.

Anything else you wish to tell us?

Not having visited before I was impressed by the level of thought that had been put into making the experience accessible for everyone.

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