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    Edinburgh Airport

    Overall rating

    About

    Edinburgh Airport is Scotland’s busiest airport and welcomed almost 9.8 million passengers in 2013. It is the fifth biggest airport in the UK with over 40 airlines servicing 140+ routes, including New York and Istanbul.

    July and August 2013 saw the airport’s busiest months ever, with more than one million passengers travelling through its terminal each month. It is the 5th largest in the UK, in terms of passenger numbers, and employs over 5000 people.

    Reviews

    Overall rating

    3.01

    (27 reviews)

    Overall rating breakdown

    5

    3

    4

    11

    3

    3

    2

    2

    1

    2

    Access (avg.)

    3.12

    Parking (avg.)

    3.18

    Toilets (avg.)

    2.96

    Staff (avg.)

    3.05

    User profile picture

    scoobyjohnston

    Jul 2025

    star

    2.5

    A comfortable couple of hours at the airport

    Knowing that our flight was in the evening, we booked the lounge at Edinburgh Airport using the app get your guide and we got it for £32 each. Upon entering the lounge which is wheelchair accessible via a lift from the main departure area. You scanned the QR code with your booking and scan your boarding pass and then enter the lounge. The lounge has a lot of areas to either sit down and relax or to eat at a proper table. We chose an area that was in between the restaurant Tables and the lounge tables as the facility was quite busy. In the lounge beer and wine are complimentary however spirits has an extra charge. The food on order was quite poor considering the cost to enter the facility. I believe it was a chilli and rice, if curry with rice, and some severely overcooked macaroni. There was a bowl of tortilla chips and some tongues. I booked this lounge after reading reviews of the two lounges and them saying this one was better than the one next-door…….. After a couple of hours, we left the lounge after using the facilities safe in the knowledge that we will not book this particular lounge again.
    User profile picture

    shirleytodd

    Jul 2025

    star

    5

    Absolutely fantastic first flight experience

    I flew from Edinburgh to Dublin on Friday 25 July 2025. It was really a test flight to see how everything worked. This was my first flight for 11 years and my first with a folding powerchair. We flew in and out of Dublin on the same day. I checked in with Passenger Assistance and said we'd meet someone at the gate to help me on the plane. Although we had checked in online, I had to check my wheelchair in to get it tagged. Someone came to get me at the gate. I stayed in my powerchair right up until I was in the ambilift, when I transferred into an aisle chair. They took me right to my seat on the plane. When we arrived in Dublin there was someone waiting to help me off and my wheelchair was there too. On the return journey things were the same. We booked our flight with Ryanair, told them I was flying with a wheelchair, they emailed a form, asking for details of the chair and they did everything. I didn't have to contact anyone else. I was really nervous and this experience left me feeling confident to fly again.
    User profile picture

    dystrophydad

    Sept 2024

    star

    4

    Planes, Trams and Automobiles

    I embarked upon an Edinburgh Odyssey recently, for the purpose of gaining first-hand experience of travel networks within the city. I took a tram from Haymarket to the airport, a journey of less than 30 minutes, which proved an easy task for this manual wheelchair user. The airport is vast, though I found the Special Assistance area rather cramped. With a multitude of transport routes, it's exceptionally easy to get to, but how is it when you're there?

    Disabled Access Information Provided by Edinburgh Airport

    Disabled Access at Edinburgh Airport

    Edinburgh Airport is committed to looking after all of our passengers before you board your aircraft. If you have a disability or require additional assistance at the airport, you must inform your airline of your particular need at least 48 hours before you fly. It is advisable to give as much notice as possible for both the outbound and return journeys – this way we can ensure you receive the assistance you require. However, if no notification is made we will make all efforts to assist you. Even if you are fairly mobile you may still require assistance as there can be long distances within airports. To receive assistance you must arrive at a designated point no later than two hours before the published flight departure time, or present yourself for check-in no later than one hour before the published departure time. For more information visit edinburghairport.com/prepare/request-special-assistance Help points can be found at the drop-off zones for buses, taxis and private vehicles, and in the arrivals halls. Help points (marked with yellow signs) are equipped with telephones or assistance buttons for use exclusively by people with special needs.

    Accessible parking at Edinburgh Airport

    Vehicles carrying passengers with blue badges are given 30 minutes' free access to any of our car parks. Car parks have wide disabled parking bays; please follow signs to the appropriate zone. Drivers carrying blue badge holders should present their ticket to the Customer Services office for validation to exit. Prices are displayed clearly at car park entrances. Telephone help points/assistance call points are located near allocated spaces and assistance is free to those with additional needs. For disabled customers, wheelchair assistance and help with baggage will be provided. Just lift the telephone or press the assistance button and request assistance. If you wish to park in the designated spaces but take your badge on your journey, you will need to show your badge to the car park operator. Please contact the car park operator via the help button at the pay stations or by visiting the Customer Services office. You must pay for car park tickets at the Customer Services office or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button. edinburghairport.com/prepare/special-assistance
    Dedicated on site parking

    Toilets features at Edinburgh Airport

    Edinburgh Airport does not have a Changing Places toilet but it does have the ability to adapt disabled toilet facilities to accommodate passengers who may have additional needs. Please email additionalneeds@edinburghairport.com for more information. There are 15 accessible toilets in Edinburgh Airport and these are located throughout the terminal building. These are signposted and staff are on hand to guide you. All of the disabled toilets at Edinburgh Airport are equipped with: Low level sinks hand rails panic button low level hand dryers doors which open outwards
    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Accessible formats at Edinburgh Airport

    Large print

    Information is available in large print format.

    Braille icon
    Braille

    Information is available in Braille format.

    Easy read

    Accessible services at Edinburgh Airport

    Assistive listening system - Hearing Loop

    There is an assistive listening system available e.g. a hearing loop.

    Other features at Edinburgh Airport

    Wi-Fi

    Wi-Fi is available for customers.

    More Information

    For additional detailed accessibility information, please contact: edicommunications@Edinburghairport.com

    Contact

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    Location

    Edinburgh Airport, Edinburgh, Edinburgh, Scotland, United Kingdom, EH12 9DN

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