Disabled Help (NOT)

1

I has requested help to get from Terminal 5, London Heathrow, to Terminal 2. As my flight from Glasgow was delayed, when I arrived at Terminal 5, the person who was to help me, told me, he finishe...

Horrible experience

0

Pre-booked assistance for arrival wasn’t there. Used a wall phone and after 30 min wait one wheelchair turned up - we were two people needing support. One of us limped alongside the wheelchair in...

Thanks Barbados

4.5

Leaving Heathrow l was a bit apprehensive however the wheelchair was waiting for me and the airport staff took me straight through to my taxi point. The return journey however was horrendous all g...

Special Assistance

1.5

1 like

I felt the assistance could have been better and it could have been made clearer what assistance options I had in place for that day. I have now travelled through Aberdeen airport and their assist...

Airport Assistance

5

1 like

I requested airport assistance (category 2). The staff were really and helped every step of the way. I used a wheelchair through security and the staff took me to the assistance lounge. The staf...