A Very Positive Experience
5
5
Date of visit: July 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Excellent
This was my first visit to any cinema since I've been in a wheelchair and I was not a little bit apprehensive. Fortunately, my fears were unfounded as it's fully accessible (with a couple of caveats). Pricing is pretty much standard for cinemas these days, so can't really complain. They accept the CEA card and have a local resident discount scheme. Food-wise, they do their utmost to source locally, which is good. We had a coffee in the café after our cinema visit and I'll definitely be checking out Glen Lyon coffee again. The cakes we had were also delicious. Incidentally, you get a 10% discount on food and drink with your cinema ticket. This was definitely a positive experience and one which made me slightly regret not pushing myself to go sooner. I'll definitely be more inclined to go in future.
Disabled Access In and Around
Excellent
The reception area, disabled toilet, and café are all on the level and spacious enough to manoeuvre easily. The cinema level is accessed by a platform lift. There are two heavy doors to negotiate, which is understandable from a sound insulating point of view but does mean you need help. In Screen 1, there are two wheelchair spaces in row C right in front of the entrance with adjacent seats for carers/companions. I was worried that they'd be a bit close to the screen, but it's actually not too bad a view. Screen 2 has a single space and adjacent seats in a similar position.
Accessible facilities: Lift to all areas, Step-free entrance, Step-free access to most areas
Parking & Transport
Average
I travelled to this place by personal vehicle
There is a single disabled space in front of the cinema but it was in use when we arrived. However, you can get dropped off, and the driver can then park in the car park immediately adjacent. I'd recommend this as the terrain between the car park and the cinema is challenging for a wheelchair user, even with help. The car park is public, being run by the council, and chargeable but free with a Blue Badge. One unfortunate thing is that parking is restricted to THREE hours, which isn't really enough for a longer film and/or if you want a coffee/meal afterwards. Obviously, this is something beyond the cinema's control.
Accessible facilities: Drop-off or pick up point, Public or on street parking
Accessible Toilets
Good
The single disabled toilet is on the ground level. It is just big enough to manoeuvre with your chair, but I wouldn't want it any smaller. It has a sliding door, which is good, and the standard grab rail set-up as well as a red cord which has always been hanging correctly.
Facilities: Accessible toilet
Staff
Excellent
Staff have always been friendly and extremely willing to help. If it's not busy, they've even carried my popcorn up to the screen for me!
Additional Information
This review has been slightly edited following a visit in May 2026 (eg confirmed the seating in Screen 2).
