Holiday Inn: York City Centre.
3.5
3.5
Date of visit: November 2019
I have experience of challenges around: moving around
Overall Rating
Good
This Holiday Inn has a single manual door for wheelchair access to the right of their revolving doors. This door isn't very heavy. The reception desk is very high, making it hard to interact with staff at times. The lift is very slow & small, but does the job. The corridors have thick carpets & are narrow with tight corners, but I could still move around in my powered wheelchair without too much difficulty. The accessible room we were assigned was excellent. There was a wheelchair-level peephole in the main door, a spacious wet room with sturdy grab rails & an emergency pull cord that reached the floor, & plenty of room to manoeuvre around the room. The emergency cord in the bedroom was tucked behind the radiator. It's also the only hotel I've stayed in where the disabled room had a proper double-bed rather than two singles, because contrary to popular opinion, disabled people can actually have relationships. The staff were friendly & accommodating, everything was clean, & the location was excellent. We were very close to the city centre & didn't need to rely on public transport during our stay, although there were plenty of bus stops if necessary.
Disabled Access In and Around
Good
Parking & Transport
Good
Accessible Toilets
Good
Staff
Excellent
