Hovertravel Hovertravel

COVID information has been updated. Please view reviews and venue details below.

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Hovertravel

Quay Road, Ryde, PO33 2HB, United Kingdom | 0345 222 0461 | Website

Venue Description

Hovertravel provides the fastest Isle Of Wight ferry service across the Solent and is the world's longest running and only commercial hovercraft operator in Europe. Started in 1965, our passenger ferry service takes you directly to the shore at Southsea or Ryde in just 10 minutes. Onward travel connections are available with National Express and Hover Bus connecting both Portsmouth & Southsea & Portsmouth Harbour rail stations.

Accessibility

Ryde & Southsea Terminal's : Terminal's both have ramp access and on a ground level, where staff are able to assist if required. Drop off zones are directly outside, along with a taxi rank outside the arrival/dept area. Services and assistance are also available for those with sight or/and hearing issues. Both terminals feature speakers and PA systems to help communicate information for those who suffer from sight related issues. Digital screens in the terminals and directional signs have been installed to help those hard of hearing to travel with us as easily as possible. Additionally all our staff are fully trained to assist passengers with reduced mobility. Hovercraft : On-board both our 78 seater hovercraft we offer audio and visual communications, and our fully trained staff are on hand to help. Access to the hovercraft is via a ramp or steps (3), with and rails on both. Wide aisles on-board assist with the boarding process, as well as allocated seating for those who have reduced mobility. Safety videos with audio, subtitles and a deaf signer are shown before each crossing. Our hovercraft can accommodate one wheelchair per crossing, these are allocated on a first come first basis or you may reserve your space by contacting our HoverCare line (01983 717700).

Accessibility Guide

Accessibility Guide Link: http://www.hovertravel.co.uk/accessibility-information.php

Access Statement

Access Statement Link: https://www.hovertravel.co.uk/resource/media/hovercare_brochure_2017.pdf

Toilets

Both Ryde & Southsea terminals have a changing Places Toilet and pull cord alarm systems.

Staff

Our fully trained staff can provide assistance and information to meet the needs of passengers to ensure they have a safe and enjoyable trip.

COVID Precautions

Last updated:

Hovertravel welcomes all customers to travel with us responsibility and asks you to follow our protocols so we can all keep each other as safe as possible. We have kept the communities of the Isle of Wight and Portsmouth connected for all those who need to travel including key workers and ensured vital supplies of medicines and Royal Mail continue to flow across the Solent and we continue to do so. We are also transferring patients via our NHS Island Rescue service. Booked Travel Only We are operating a revised timetable and we strongly advise customers to book their travel in advance online. Booking on our website is very simple, giving you the opportunity to choose your flight times, and avoid the busy times. Face Coverings Customers are now obliged by law to wear a face covering at all times unless exempt. Hover Responsibly Hovertravel applied a risk assessment, mitigation and management approach to creating a COVID-secure environment which allowed us to develop a set of precautionary protocols for the protection of our passengers and our staff. These protocols are displayed on posters throughout both our terminals and are on our website here. Travelling Protocols As the Government lifts some of the lockdown restrictions we are evolving our protocols to keep protecting our passengers and our people. There are important updates to our protocols, including the legal requirement to wear a face covering and the advice for all travel is to be booked in advance . Please follow these instructions and Hover responsibly. Passengers: Please note we are boarding craft by booked tickets, so we strongly advise you to book in advance, otherwise you will be asked to wait in the standby. – Book your travel in advance online or on our app You are required by law to wear a face covering at all times with Hovertravel, unless exempt We will refuse travel if a passenger does not have a face covering, unless exempt Please avoid our peak passenger times; 0615-0815 and 1630-1830 (Mon-Fri) Give other passengers their space during boarding/disembarking Please occupy seats starting from the back of the craft first when boarding Stay seated after landing until the bow doors open Wash your hands before and after travelling (both terminals have toilets) Hovertravel: Has asked all staff to wear face coverings when required Has deployed social distancing measures in the terminals and during boarding/disembarking May ask you to wait outside the terminal Is allowing passengers to transfer, as priority, to the next service Will invite those from the same household to sit together Is cleaning the craft after every service Is regularly cleaning the touch points in both terminals Is adding in extra services as required We appreciate that choosing to travel with us is a personal decision and we want to reassure all our customers that we are working tirelessly to keep you safe and hope that you will keep yourselves safe too. By following our protocols we can keep the communities on the Isle of Wight and in Portsmouth functioning and together we will all be helping to control the virus.

https://www.hovertravel.co.uk/more-info/covid-19-information/

Assistance dog facilities

Assistance dog exercise facilities

All dogs travel for free on the hovercraft and are most welcome!

The venue says it has...

  • Audio Described
  • Accessible Format
  • Carer Discount
  • Dedicated Seating
  • Disabled Access
  • IR Induction Loop
  • Induction Loop
  • Disabled Parking
  • Access Statement

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User Ratings

Overall

4.7
Access
4.2
Parking
4.2
Toilets
4.7
Staff
4.4