This review is especially helpful for those who have or use the following: Wheelchair, Powerchair
I went on Friday, 23 August 2019 to see the Chihuly Exhibition. It was a beautiful day but Kew is very busy and quite noisy. Not for the fainthearted. You need stamina and Kew's crown of disable friendly has slipped. C+ instead of that A.
Transport & Parking
Brentford Gate is the entrance with the disabled parking. The parking is a mess; some spaces are only suitable for ambulant. With regard to WAVs, prepare to be disappointed. The parking spaces have not kept pace.
A lot of hoses on the paths. For a wheelchair user, they look like yellow snakes that require some navigation. A wheelchair user will require a carer. The noise from overhead aircrafts is simply overwhelming. The noise is relentless and jarring.
Could not find the Changing Places bathroom. The one bathroom that I used with my carer is for ambulant. The queues for bathrooms were horrendous.
Unfortunately, Brentford Gate had Nurse Ratched helping the gates and boy she did not do disabled. I had the audacity to buy my ticket at the gate. The guy selling the ticket was pleasant. You will save money if you buy your ticket in advance. I am never sure what my day will be like so I tend to purchase on the day.
Anything else you wish to tell us?
There is an area for children and it includes some disabled facilities. I was unable to check it out because I have no children. Even if you book, you must have children to access. I heard on the grapevine that it does not meet the need of disabled children. I cannot verify this. Kew Gardens is very expensive. Bring your own food and refreshments.