This review is especially helpful for those who have or use the following: Long Cane, Powerchair
Arriving at the station it was very busy and not clear where to head for to find assistance. Wheeling onto the main concourse there was an assistance point clearly signposted. From there on it was plain sailing.
Transport & Parking
Excellent transport hub for trains to loads of places but be warned; it does get very busy! There are plenty of buses nearby and of course taxis - not all accessible.
Access into the station was clearly signposted and you could enter from a section of entrances. The two I found were easy to wheel in and wide enough for my powerchair. Once inside I wasn't too sure where to head for. The tried and tested technique of following the crowds payed off as I was soon in the main concourse area. There were the usual places to grab a sandwich and a Boots, cash machines and more. Large display boards showed the destinations and arrivals as well as frequent announcements. There was a bank of seats where you could sit and rest as well as easily see the display boards.
Off the main concourse there was a small corridor with a large sign announcing the presence of toilets. There was a dedicated accessible toilet just before the barriers where you pay to use the facilities. The door has a RADAR key and a helpful attendant unlocked the door for me and closed the door behind me. Once inside there was a good amount of space and plenty of grab rails. Im not sure how it might work if you needed the assistance of a carer as it was not the widest of rooms. That said it was clean and functional and very welcome after a long journey.
About 15 minutes before our train was due I wheeled across to the assistance desk which is situated to theft of the corridor leading to the toilets. There a low counter where you can speak to an advisor and they arranged for someone to come and assist us. They walked with us to the ticket barriers, helped us get through the wide aisle barrier and then took us to the lift. We used the lift to get to the departure platform and the assistance chap took us to the end of the platform where the wheelchair accessible carriage was going to be pulling in. They set up the ramps and helped me get aboard.