Excellent service for wheelchair users
4
4
Date of visit: May 2025
I have experience of challenges around: moving around
Overall Rating
Good
After staring at the incredible pyramid for a long time, it was time to enter. You have to book your time slot in advance to avoid disappointment. I was impressed immediately. We joined the massive queue, a member of staff came up to us and led us straight in. We went through airport style security then down in the lift to the main concourse. Wheelchair users and their companion get free entry. Since we didn’t want to miss the Mona Lisa, we headed straight there and joined the giant queue. Again a member of staff collected us and let us sit in a cordoned off area in front of the painting, it was a spectacular view of this beautiful priceless painting. We didn’t see much else unfortunately. It was so busy in there and the lifts are confusing, not to mention that no one lets you in the lift so we waited at one for nearly half an hour! Accessible toilets are available but keep in mind waiting times for lifts and to make your way through the crowds. Staff were really helpful but I wish there were staff by the lifts to help wheelchair users. There are beautiful buildings (all part of The Louvre that are worth seeing, around the pyramid and further afield.
Disabled Access In and Around
Good
Parking & Transport
Poor
Taxis are expensive and the metro only has one accessible line, 14, but a tour bus stops right outside.
Accessible Toilets
Excellent
Staff
Excellent
