tinahodgkinson
31 Jul 2022
4
Date of visit: July 2022
I have experience of challenges around: moving around
I use or have experience of: walking aid
Good
This is a lovely, traditional Italian pizzeria which is step free and serves wonderfully delicious food. I had an issue about seating which I will say more in the staff section of the review. There are two branches of Mamma Mia in Oxford. This review is for Summertown. Sorry there are no photos of the restaurant itself I was very low on spoons when I visited.
Excellent
The entire restaurant is on the ground floor and has step free access. At the front of the restaurant there is an area with outdoor seating with free standing tables and chairs and this is where I sat. The entrance door is manual and was open when I arrived. Inside there free standing table and chairs.
Excellent
There are a few bus routes that stop close by and it is a short level walk to the restaurant.
I am unable to comment as I didn't use the toilet.
Average
The visit did not get off to a good start. I had pre-booked a table and in the comment box I had written I am clinically vulnerable and would like a table outside. I had received an email confirming the booking. During the day of the visit I had missed a call from the restaurant. They had not left a message to explain why they had called. When I arrived there was a short queue. The restaurant was very busy and people who had not pre-booked were being turned away. I explained I had booked and the waiter started to take me to a table inside the restaurant. I did not follow and said that I had specifically requested on the booking form a table outside as I was clinically vulnerable. She replied that they do not take bookings for outside tables and that I had been phoned earlier that day by the restaurant to explain that but I had not picked up my phone (as thought that was my fault). I stated that I did not want a table indoors due to having had cancer and being clinically vulnerable and not being prepared to take off my mask indoors. I explained that there are many clinically vulnerable people who are wanting to go out safely and that maybe they should review their policy about not being able to pre-book an outside table. I was advised that I would wait for an outside table to become available, so I went outside to the street and stood. I had to wait about 5-8 minutes. It would have been appreciated if I had been offered a chair outside while I waited as I use a crutch so my mobility disability is visible and it was painful and uncomfortable standing. I think the waiter arranged for the customers at one table who had finished their meal but were still having drinks to go inside to enable me to have an outdoor table sooner. I really appreciated this but it also made me feel guilty that someone else had been asked to move. Once seated the service was excellent, quick and attentive. The rest of the visit went really well and service was great.
Stay up to date with the latest news, announcements and articles.
