Be careful when booking
3
3
Date of visit: January 2014
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Average
The Marlowe is a very modern theatre and as detailed below can offer a very good experience for the wheelchair patron. It all depends where you sit! Rating 3
Disabled Access In and Around
Average
The theatre has a good level foyer and a lift to all floors. There are wheelchair spaces on all 3 levels. The two in the stalls are excellent, the ones in the Circle are adequate. If the show has not sold well you find yourself somewhat separate from other audience members so lacking in atmosphere. The spaces on the upper circle are to be avoided. The view is limited and one feels very much a second class citizen tucked into the least welcoming corner of the theatre and the price for all wheelchair spaces is the same, generous in the stalls but exorbitant in the upper circle! Rating 3
Parking & Transport
Average
There are disabled parking spaces at the front of the theatre but as the theatre is in the city centre and spaces are limited in Canterbury the theatre spaces are often taken by disabled shoppers. There is not even a sign discouraging this so it is often necessary to drop off and drive to find alternative parking and walk back. This is very awkward at the end of the show. Rating 3
Accessible Toilets
Excellent
Disable toilets are excellent and on all levels. Rating 5
Staff
Excellent
Staff are generally accommodating and helpful. Front of house staff are aware of wheelchairs and so used to offering help as needed. Rating 5
Additional Information
Do not accept seats in the upper circle and try to arrive early for parking.
