Love it, tasty, create your own pizza with great access just off Leicester Square
This review is especially helpful for those who have or use the following: Walking Aid
Pizza restaurant where you can create your own pizza or choose one from the menu. With the create your own pizza (or salad) there is a standard price and then you build your own pizza from over 30 toppings. They also offer salads, starters, side potions and deserts. There's options for a gluten free base and vegan ones made with dairy free cheese. There's a choice of soft drinks, beer or wine with really good value sodas and real lemonade which come with free refills. The self service restaurant is similar in style to Subway, where you go to the counter and choose your toppings and pay for your food. You're given a tracker and when your food is ready they bring it to your table. MOD Pizza is a chain restaurant which at time of write (2020) only has a few branches in the UK. My review is for their Leicester Square branch.
Transport & Parking
The nearest tube stations are Leicester Square or Charing Cross, neither of which are step free. However there are several buses that stop very close by. The restaurant is on Irving Street, a pedestrianised side street which links Charing Cross Road, at the junction with the National Portrait Gallery and Leicester Square.
There is step free outdoor seating with free standing tables and chairs. There is a single step, with no hand rail, into the restaurant. I asked at the counter and they told me they have a ramp for wheelchair users' access. Inside the restaurant there are free standing table and chairs. This includes seating at dining table height and some higher tables with high stools. There is additional seating, via steps with handrail only. You order your food at the counter which is at standing height. There are menus available or you can see the toppings laid out, the top part of this counter is glass, so you can view the toppings, see photo. You order your pizza and then go to the till counter to pay. There is another self service counter with soft drinks dispensers. None of the counters have been designed with space to roll a wheelchair under. There was music playing, which when I was ordering the food I found slightly too loud and I had to ask a couple of times for staff to repeat what they were saying.
There is an accessible toilet at the back of the restaurant near the soft drinks dispenser. The toilet has a combination lock rather than a radar key. The toilet was spacious and clean, with a grab rails and emergency cord which reached towards the floor.
I went in mid afternoon for a late lunch after being at the cinema and the restaurant was quiet at that time. The staff were really helpful and friendly. They explained the set up of create your own pizza and how the tracker works. They asked if there was anything they could do to help. The pizzas are cooked to order so there was a short wait before it was brought to my table. One of the members of staff saw me going to the accessible toilet and came over and up the code in. I suggest if you're going and its busy to ask for the code when you are at the counter ordering your food.
Anything else you wish to tell us?
I loved it. This is a fun, step free pizza restaurant just off Leicester Square. I can imagine at lunch time and evenings it will be very popular. It's a real find, good quality food and reasonably priced for London's West End. I had a really nice meal for under £15 (2020). My veggie mega dough pizza for £10 was extremely tasty and very filling. I ate at 3.30pm and I was still full late evening. The real lemonade is delicious and great value with free refills. Highly recommend, I can't wait to return.