Empathetic, understanding and pro-active to people's needs
5
5
Date of visit: March 2016
I have experience of challenges around: moving around and understanding.
Overall Rating
Excellent
The Theatre Royal Norwich has a long and distinguished record of doing its very best to be accessible to people with disabilities, as well as those who just need a little bit more help. It not only commissioned an Access Guide, working with local disability organisations to make sure they got it right, but also provide periodic training to their staff and volunteers to continuously improve their accessibility and services to all. They have in the past ensured appropriate seating for wheelchair users and carers, organised adapted performances for people with hearing impairments, or learning disabilities, but from the first point of entry, through the ticket purchase system, to the kiosks and auditorium, staff, volunteers and management demonstrate a buy-in to making the visit accessible, not "different" for people with disabilities. They actively encourage pre-communication with groups bringing people with disabilities to ensure all needs are met. Highly recommended.
Disabled Access In and Around
Excellent
Self opening doors, low level kiosks and ticket desks, lifts and specific wheelchair spaces in the auditorium with the flexibility to accommodate carers.
Parking & Transport
Excellent
Transport in two car parks within 100 yards and disabled parking on roads opposite
Accessible Toilets
Excellent
Staff
Excellent
Well trained, empathetic to people's needs.
