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Paul

Piccadilly Arcade, London, SW1Y 6NH, United Kingdom | 020 7499 8708 | Website
190
260 likes

260

No-go area for wheelchair users

1

1 like

Visit date:

This review is especially helpful for those who have or use the following: Powerchair

Overview

Step-free access to the counter and till area for takeaway, but if you want to eat in, there is no wheelchair access to the table and chairs area. Disgraceful!

Transport & Parking

4

Many buses run up and down Piccadilly and Green Park Station is quite nearby and is completely step-free (if the lifts are working - check before you travel!).

Access

1

A wheelchair user can enter the front area where there is the display counter and the till. So it's fine for buying takeaway. But if you want to enter the tables-and-chairs area to eat in, you have to either descend six steps, or go round to the doorway in the nearby shopping arcade. However, that doorway has a step (see my photo below) which was an insurmountable barrier to my powerchair. A strong and skilful manual wheelchair user might just be able to 'jump' over this step - but Patisserie Paul should get a ramp to give access to everyone, as the law demands.

Toilets

0

I did not get inside to find out if there's an accessible loo.

Staff

1

One star for the very helpful member of staff who tried to assist me. But zero stars for the management of the Paul chain, and of this branch in particular, for ignoring their legal obligations to provide access to disabled people. Disgraceful!

Photos

Picture of Paul, Piccadilly - Big step, can't get over it in a powerchair

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