How accessible travel should be!
This review is especially helpful for those who have or use the following: Long Cane, Powerchair
It's not often I would give a five star review to a hotel but here in Leeds was a great exception. From the moment we arrived the service was fantastic with a seamless experience for me as a powerchair user and my visually impaired companion.
Transport & Parking
Travelling by train we walked across town from the station which was around twenty minutes. Might have been quicker but we didn't really know where we were going. Thanks to the sat nav skills of my colleague's Apple Watch we made it fairly pain free. It didn't look as though there was much parking around but we didn't explore too far looking for that.
On arrival the hotel has a ramped entrance to the right the main entrance. A large automatic sliding door opens on a sensor to let you into the spacious foyer. There are self service check in machines as well as an attended desk. Two large and spacious ( I could turn around in my powerchair) lifts go to the upper floors. Off the main foyer is the lounge, bar and dining area. Going up to my accessible room I came out of the lift, went through one door and then my room was there. Unlocking the door I found the room to be the spacious with plenty of wheelchair space either side of the large bed, room to sit along side the armchair, lowered surfaces and hanging space. The bathroom was a large wet room with plenty of turning space, grab rails, lowered surfaces and a shower area. The lighting was good and everything spotlessly clean. Going to dinner and later breakfast in the dining room was easy. open level access to the table of my choice. Furniture was quietly moved to enable me to get close to the table. The staff were very attentive and we enjoyed our meals. In the morning we sat close to the buffet area and it was easy to wheel over and se what I wanted for breakfast.
The accessible bathroom in my room was excellent. There was an accessible loo in the public area but I didn't use it.
It was the staff and the cheerful and helpful manner that contributed to making the stay memorable. On arrival we were greeted with a smile, assistance was readily given to help us check in as I can't use the automated check in panels. We were given a summary of where our rooms were, were the bar and dining facilities were and some information on the local area. Staff at dinner and breakfast were fantastic. We were helped to find an accessible table each time. At breakfast we were offered help to collect items from the self service buffet and they made sure we wanted for nothing!
Anything else you wish to tell us?
What was memorable and striking about this hotel was the positive and welcoming manner of the staff.