Excellent accessibility and staff, dreadful toilet
This review is especially helpful for those who have or use the following: Powerchair
Easy accessibility, step-free entrance, and lovely staff. The toilet lets the place down, and loses it two stars in the overall rating.
Transport & Parking
Richmond Station is nearby and staff are always on hand to provide ramp and other assistance. Many bus routes serve Richmond.
Easy to get into the shop via the step-free entrance, easy to navigate around the shop. Also potentially easy to become imprisoned in the toilet. See below.
The accessible toilet is at the back. It would be fine but for several really bad problems. (1) The red emergency cord is much too short, useless to anyone who falls to the floor. (2) Big bins block the wheelchair transfer area. (3) The doorknob for releasing the door to get out of the toilet cubicle is much too high on the door for many wheelchair users - a particularly stupid piece of design. For all three problems, see my attached pictures.
The staff were really lovely, and bent over backwards to be helpful, and to accompany me to the toilet, open doors, and so on. One star lost because of a general failure to grasp what's required in an accessible toilet.
Anything else you wish to tell us?
10th July 2015 update: the toilet door lock has been lowered and the red cord has been lengthened. The red cord was tucked behind the bins and so was completely useless. These huge bins are STILL blocking the wheelchair transfer area.