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Accessible modern hotel with helpful, accommodating staff and good restaurant
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This review is especially helpful for those who have or use the following: Walking Aid, Wheelchair, Mobility Scooter
Overview
We needed an accessible hotel in Letterkenny to be our base for a week's holiday in Donegal (and within striking distance of the Giant's Causeway and Derry in Northern Ireland), and the Radisson Blu in Letterkenny fitted the bill. Right from the start, this hotel impressed when I asked if they had a family room with accessible bathroom and they said, "Not exactly, but we can put an extra bed into one of our accessible rooms". This chilled, accommodating attitude continued when we arrived, as they supplied a fridge for the room at no extra charge when I needed somewhere to refrigerate my medicines, and they moved some furniture out to make more space for us. Now, this is not the hotel for you if you want the place itself to be beautiful and have fabulous views, as it's a chain hotel in a retail park, but it has great parking, nice breakfasts and dinners in accessible dining rooms, and good shopping opportunities nearby that can be easily reached with a powered wheelchair or mobility scooter. I enjoyed an afternoon reading my book in the Radisson Blu's bar/restaurant with a posh coffee while my partner and son went on one of their more energetic days out. There was a pool which my son enjoyed but the access to that didn't look brilliant, so I gave it a miss. The only other real drawback was that our room was on the small side, especially with the extra bed, but we didn't need to spend loads of time in there because we were off on expeditions. The beds were comfortable, the hotel was quiet, and we slept well.
Transport & Parking
Excellent big car park outside with several blue badge spaces.
Access
Level access into the front of the building, and if you can't face the revolving door there are normal doors to the side. Good lifts and level access to the room, although a bit poky for manoeuvring inside the room. Level access to dining rooms with helpful staff who moved furniture if necessary.
Toilets
Good sized en suite accessible bathroom for the room, with good rails for the loo - but like the other two places we stayed in Ireland, strangely lacking in a drop-down rail to the left of the shower seat. Worth seeking out the large fragrant secret disabled loo tucked away on the ground floor near the breakfast room.
Staff
Really helpful, right from the booking stage
Anything else you wish to tell us?
Well-observed mask wearing throughout the hotel, like everywhere else we visited in Ireland on this holiday, and people waited patiently for their 'one room at a time' turns in the lifts.
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