This review is especially helpful for those who have or use the following: Wheelchair, Powerchair
Down a short cobbled alleyway, just off West Princes Street, it can be easy to miss this hidden restaurant/bar. The lovely atmospheric, b-listed building adds to its charm. Sadly am giving it a lower rating than it should be able to achieve, due mainly to the poor toilet facilities.
Transport & Parking
In the town centre, it is only one street away from Helensburgh Central Train Station. The town is served by local buses which have stops nearby. Riverhill does not have its own car park, but there are car parks and street parking in the town.
West Princess Street is flat and paved. You turn into a short alleyway to get to Riverhill. This is cobbled, and although a bit more bumpy, I think would be manageable for most. The doorway has a flat entrance, the door is not automatic and does not have a push button. The small entrance area could be quite tight if using a power-chair or scooter. It's fairly narrow, and when busy, people tend to stand around here waiting to get to the toilets. There is a set of two doors to get into the restaurant These are narrow so would require both to be opened to get through in a wheelchair. The ground floor of the restaurant /bar is level with the entrance and flat throughout. There is a mixture of tables and seating, seats can be moved to suit your needs. There is a mezzanine level reached by a staircase only. Staff will come to tables to take orders
Well...... The accessible toilet was interesting!! There is one male, one female and one accessible toilet. These are in the small entrance area, and people can be waiting in this area too. It is quite a tight turn to get from the restaurant to the accessible toilet. I was very surprised to find the accessible toilet is where they also store the children's highchairs!! Meaning the toilet was actually not accessible... And that all young children have a very unhygienic dining experience!! (would you want your dining table leaning against a toilet?) It has a sliding door, which obviously saves on space, but can be tricky to close and lock. There is a folding support arm to the left side (if sitting on the toilet) but this could not be used due to the highchairs. The emergency red cord was tied in a knot around this, and could not be used. The sink is immediately in front of the toilet, leaving little room if transferring. The baby changing area is also in this toilet
Staff were friendly and attentive
Anything else you wish to tell us?
Riverhill is in a nice, atmospheric building It is open seven days a week, during the day as well as night times It has occasional music events etc A little bit more disability awareness, and a bit more thought and care regarding the toilets, would make a huge difference. If you are unable to use the toilet, you are unlikely to be able to relax and enjoy your meal or drink, no matter how good it is