Staff Friendly but lacks accessibility
2
2
Date of visit: August 2022
I have experience of challenges around: a hidden impairment and understanding.
Overall Rating
Poor
I used to use this train station before my Agoraphobia got bad. One time the train unexpectedly arrived beside the other platform that means one has to go over a bridge over the tracks to get to the train. Myself and another man on an electric wheel chair weren't too happy about this. I tried to get over the bridge but I got frightened with my agoraphobia and the man couldn't get over the bridge because it isn't wheel chair accessible. The man working there was kind and tried to help me get a cross the bridge but I just couldn't do it. As a result of this the man in the wheel chair and myself missed the train. I think a wheel chair accessible bridge with a lift either side needs to be built. I would have been able to use the bridge with lifts as lifts are safe for me with my agoraphobia. I also don't like when the train horn beeps as it sometimes frightens me.
Disabled Access In and Around
Poor
Parking & Transport
Good
Accessible Toilets
Good
Staff
Excellent
